FAQ's
Questions for Event Organisers:
Account Management:
● How do I create an event organiser account?
Create an organiser account by clicking 'Sign Up/Register', filling in the required fields, and verifying your information. You will have to option to sign up as either a customer or a Organiser, please select Organiser and proceed to complete your registration.
● What information do I need to provide when signing up?
Navigate to the sign-up page and choose the organiser account option. You'll need basic contact details and payment information.
● Can I manage multiple events from one account?
Yes, your organiser dashboard is designed to handle multiple events, allowing seamless management from one place.
● How can I update my account information?
Access the 'profile Settings' to update personal details, contact information, security and payment methods.
● How do I reset my password?
Use the 'Forgot Password' function at the login screen, or equally, you can change your password in profile settings under security.
● How do I invite team members to join my organiser account?
Utilise the 'Sub-organiser feature within your dashboard to add collaborators to your account. You can choose to either add a pre-existing user to your team as a POS or Scanner.
● What are your platform fees?
For organisers, Lybertine is free to use, as an organiser the power is in your hands and you can choose to absorb the fees if you prefer, more details on pricing will be available on our pricing page - Here
Event Creation and Management:
● How do I create a new event on your platform?
Select 'Create Event' on your dashboard and input the required information, including event name, location, timings and more.
● What information do I need to provide about my event?
Select 'Create Event' on your dashboard and input the required information, including event name, location, timings, and ticket types. There are event customisable colours from you to choose from to personalise your event. Please not it is always best to use as much information as possible.
● Can I create recurring events?
Set up recurring event schedules within the event creation workflow. Create your event timings and then select reoccurring event to continue adding additional dates and times to your event.
● How do I add images and videos to my event page?
Upload images and videos in the event editor, enhancing your event page's appeal.
You can add YouTube and Vimeo URL links to add videos.
● How do I manage ticket types and pricing?
Within the event setup, you can specify different ticket types and set pricing, including early bird or promotions and Sales on tickets.
● Can I offer discounts or promotions?
Within the event setup, you can specify different ticket types and set pricing, including early bird or group discounts.
● How do I set up my payment gateway?
Payment options are configurable within your account settings, supporting major payment processors. Once you sign up you will be onboarded through this process.
● How can I manage attendee registrations and ticket sales?
Track and manage ticket sales in real-time through the 'Event' dashboard. This will give you UpToDate analytics on earnings and ticket sales.
● Can I export attendee data?
Yes just generate a guestlist from the event you want to pull data from on the My events section, select the event and click the dropdown more options button, then export this as a CSV in the guestlist page.
● How do I communicate with event attendees?
Use the built-in messaging system to send updates or respond to queries. You will be able to communicate to attendees through email notifications and push notifications through our Lybertine app.
Marketing and Promotion:
● Can I share my event on social media?
Yes, you can easily share your event on social media to increase visibility and attract more attendees. Lybertine provides you with options to share either your event's direct URL or your channel's URL. Additionally, for a quick and user-friendly experience, you can use the channel QR code. This QR code can be downloaded and included in your promotional materials, allowing potential attendees to scan and access your event details instantly. These sharing features are accessible from your event dashboard, making it simple to connect with your social network.
● How can I create custom event landing pages?
To create custom event landing pages on Lybertine, during the event creation process, navigate to the 'Media' section where you can add customisable colours to align with your brand. Additionally, edit your brand channel at the top of the brand channel page. This feature allows you to showcase multiple events, enabling customers to view and choose events that resonate with their interests, all within your uniquely branded space.
● Do you offer any marketing tools or services?
Yes, you can easily share your event on social media to increase visibility and attract more attendees. Lybertine provides you with options to share either your event's direct URL or your channel's URL. Additionally, for a quick and user-friendly experience, you can use the channel QR code. This QR code can be downloaded and included in your promotional materials, allowing potential attendees to scan and access your event details instantly. These sharing features are accessible from your event dashboard, making it simple to connect with your social network.
● What are your analytics features for event performance?
The analytics features for event performance on Lybertine are comprehensive. You can track the number of tickets sold, total revenue generated, and check-in data to monitor attendee entry at the event. This information is readily accessible from your event dashboard. For more detailed insights, you can visit the event analytics page available from the 'My Events' section on the home page. These analytics provide a deeper understanding of your event's performance and attendee engagement.
Technical and Support:
● Do you offer any custom integration options?
Lybertine is open to discussing custom integration options to suit your specific event needs. For any bespoke requirements, please reach out to us at [email protected]. Our support team is ready to assist you with tailored solutions to integrate additional features or third-party services with our platform.
● What is your uptime guarantee?
99%
● How can I get technical support?
For technical support please contact [email protected]
Questions for users/Customers:
Account Management:
● How do I create a user account?
To create an account, select 'Sign Up' on Lybertine's website, providing basic details like your name and email.
When signing up, provide your email, name, and create a password.
● What information do I need to provide when signing up?
When signing up, provide your email, name, and create a password.
● Can I manage my tickets and event registrations in one account?
Yes, manage your tickets and registrations under one account on your profile dashboard.
● How can I update my account information?
Log in and navigate to 'Account Settings' to update personal information, change your password, or modify communication preferences.
● How do I reset my password?
Use the 'Forgot Password' feature on the login page and follow the steps to reset it via a link sent to your registered email or navigate to 'Account Settings' to update personal information, change your password, or modify communication preferences.
Event Search and Discovery:
● How can I find events happening near me?
Use the Filter feature, which utilises your location to display a list of upcoming events in your vicinity.
● How can I search for events by category or interests?
Use the Filter feature, which utilises your location to display a list of upcoming events for - Location/preference/date/price or type of event.
● Can I browse upcoming events by calendar date?
Use the Filter feature, which utilises your location to display a list of upcoming events for - Location/preference/date/price or type of event.
● Can I get notified about new events that match my interests?
Opt into notifications within your account settings to get alerts about new events that align with your saved preferences.
Ticketing and Purchasing:
● How do I purchase tickets for an event?
Find the event, select the ticket type, quantity, and proceed to checkout where you'll complete the purchase. For a event with a verification or membership attached you must proceed with the verification process and be accepted before purchasing tickets.
● What payment methods do you accept?
Lybertine typically accepts various forms of payment, including credit/debit cards and online payment platforms.
● Can I purchase tickets for friends or family?
Absolutely, you can buy multiple tickets and specify different attendees during the purchase process.
● What is your refund policy?
The refund and cancellation policies are set by event organisers and are detailed on the ticket purchase page; be sure to review them before buying your tickets. Please note most events as standard are non-refundable events.
● Can I transfer tickets to someone else?
Ticket transfers are subject to the event's specific policy. Check the event's terms or contact customer support for guidance on transferring your ticket to another person.
Event Attendance and Logistics:
● How do I access my event tickets?
Access your event tickets from the 'My Tickets' section within your account or via the confirmation email sent after purchase.
● Do I need to print my tickets, or can I use my phone?
You can use your phone to present the digital tickets at the event. Lybertine's system is set up to accept e-tickets for convenience.
● How do I find my event location?
The event location is listed on the event page within the Lybertine platform. It will include the venue address and may provide a map.
● How do I find the parking and transportation options for an event?
Parking and transportation options are often provided on the event's page under 'Venue Information' or in your ticket confirmation details. If not please check the venues website for more information.
Support and feedback:
● How can I contact you if I have questions or issues?
Reach out to Lybertine's customer support at [email protected] for additional information please check out our FAQ’s section.
● Can I leave feedback about an event or your platform?
Yes, you can leave feedback. After the event, you may receive a survey, or you can use the feedback tools available on the platform or in the event section. If you want to share information that might be deemed as urgent or important, please do not hesitate to reach out at [email protected]
Additional Questions:
● How can I win free tickets to upcoming events?
For a chance to win free tickets to upcoming events, regularly check Lybertine’s own promotions and contests, as well as the social media pages of both Lybertine and the event organisers. They often run special promotions or competitions where you can participate and potentially win free tickets. Following these pages will keep you updated on the latest opportunities for such offers.
● Do you offer any special benefits for frequent attendees?
Lybertine provides organisers with the flexibility to offer special benefits for frequent attendees. This is at the discretion of the event organisers and can vary from event to event. For details on any loyalty rewards or frequent visitor benefits, check the event page or contact the event organiser directly. You might also find such information on Lybertine's or the organiser's social media channels.
